Call Customer Service 1-800-854-7019 to verify delivery method that is available
in your area.
The Standard rates for Federal Express are:
- FedEx Ground (7-10 days) $7.80
- FedEx 2nd Day $14.95
- FedEx by 5pm Next Day $19.20
- FedEx by 10:30am Next Day $28.80
All orders received after 2:30 PST are shipped next business day.
IN-HOUSE SALES SUPPORT SPECIALIST CONNECTION
In addition to Customer Service for placing orders, Zimmer Dental offers you the
additional support of our Sales Support Specialist that work daily with our Outside
Field Force. Call your Sales Support Specialist Department at 1-800-854-7019
when you have special needs or questions.
East Region, South Region, Southeast Region, Southwest Region
Kimberly Montgomery, Ext 4236 (6:30am-3:00pm PST)
Florida Region, Northeast Region
KJ Foster, Ext 4245 (7:00am-3:30pm PST)
Keystone Region, Mid-Atlantic Region, Midwest Region, Mountain Region
Neisha Markham, Ext 4258 (7:30am-4:00pm PST)
Northwest Region, Pacific Region, West Region
Maria Villalvazo, Ext 4259 (8:00am-4:30pm PST)
Central Region, Garden State Region, Great Lakes Region
Susan Simon, Ext 4250 (7:30am-4:00pm PST)
As we continually strive to offer the best products and services in this highly
competitive industry, please be advised that Zimmer Dental has revamped its Return
and Exchange Policy. Effective January 1, 2010, when processing
a Return or Exchange, customers may choose from the following options:
Return Policy
U.S. customers, please contact Zimmer Dental’s Customer Service Department
prior to returning product. Please observe the following guidelines:
1. Customers may return unopened and undamaged Zimmer Dental product
in its original package only. All returned product must be in saleable condition
with the manufacturing seals intact.
2. Returned product must be accompanied by a Customer Return Authorization Number
obtained from a Customer Service Representative. If product is returned to Zimmer
Dental without a Customer Return Number, a 15% restocking fee will be charged.
3. No credits, exchanges or refunds will be provided on discontinued product, product
with a shelf life of less than six months, or instruments and tooling over 90 days.
Credit or refund for returned items will be issued upon completion of the receipt,
inspection and review of goods by Zimmer Dental.
4. All freight must be prepaid on returned merchandise.
5. Customer returning product within 30 days of purchase may choose
from the following options:
- Full credit to customer account
- Full exchange on product – The replacement part will be billed at the time
of exchange, and then the account will be credited once the original return part
is received
- Full refund
6. Customer returning product within 31-90 days of purchase may
choose from the following options:
- Full credit to customer account
- Full exchange on product – The replacement part will be billed at the time
of exchange, and then the account will be credited once the original return part
is received
7. Customer returning product within 91-365 days of purchase may
choose from the following options:
- Credit to customer account minus a 15% restocking fee
- Exchange on product – a $25 exchange fee will be charged for each exchanged
item. Items with a value of less than $25 are not eligible for exchange
- The replacement part will be billed at the time of exchange, and then the account
will be credited once the original return part is received
8. For product returns after 1 year the following conditions apply:
- Only product exchanges are possible – a $25 exchange fee will be charged for
each exchanged item. Items with a value of less than $25 are not eligible
for exchange
- Upon return, original purchase will be credited to account. New product will
be billed at list price at time of exchange
Puros® and CopiOs® Allograft Return Policy
Please note: Zimmer Dental does not permit the return of or offer refunds for any
of the Puros or CopiOs products.
Zimmer reserves the right to modify or cancel this policy at any time.
We appreciate your continued business and support. Please contact your local
Territory, Regional, or Customer Service Manager with any questions you might have.
Contact Zimmer Dental's Customer Service Department at 800-854-7019 to obtain
a Customer Return Number. This number must appear on the outside of the shipping
box that contains the items being returned to Zimmer Dental. Do not mark on any
of the product packages or labeling.
Please send all return packages in a box to the following address:
Zimmer Dental 6221 El Camino Real Carlsbad CA 92009 Attn:
Returns RA#----